Warranty Policy
At Chic Shades, we stand behind the quality of our eyewear. Our Warranty Policy outlines the coverage and terms for our products:
1. Warranty Coverage
- Duration: All eyewear purchased from Chic Shades comes with a one-year warranty from the date of purchase.
- Scope: The warranty covers manufacturing defects, including issues with materials or craftsmanship.
2. Exclusions
The warranty does not cover:
- Normal Wear and Tear: Damage resulting from everyday use or misuse.
- Accidental Damage: Breakage, scratches, or other damage due to accidents or improper handling.
- Unauthorized Repairs: Any repairs or alterations made by individuals or entities not authorized by Chic Shades.
3. How to Claim Warranty
- Request: Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate a warranty claim. Provide your order number, a description of the issue, and any relevant photos.
- Inspection: Once we receive your claim, we will review it and may request the return of the defective item for inspection.
- Resolution: If the defect is covered under warranty, we will offer a repair, replacement, or refund at our discretion.
4. Return Shipping
For warranty claims, Chic Shades will cover the cost of return shipping if the defect is confirmed. Shipping costs for returning items not covered under warranty are the responsibility of the customer.