💳 Payment Policy – FreeXtop

Effective Date: May 24, 2025

At FreeXtop, we are committed to providing a secure, transparent, and convenient payment process for all purchases made in-store or via our website https://excotop.com.

1. Accepted Payment Methods

We currently support the following payment options:

  • Cash on Delivery (COD) – available nationwide

  • Bank Transfer

  • E-wallets: Momo, ZaloPay, ShopeePay (if applicable)

  • Credit/Debit Cards (Visa/MasterCard) – via secured payment gateways

2. Secure Payment Process

  • All transactions are encrypted and processed through trusted and secure payment gateways.

  • We do not store any credit/debit card or banking information on our servers.

3. Order Confirmation & Processing

  • Once your payment is confirmed, a confirmation email will be sent to your inbox.

  • Orders are processed within 12–24 working hours (excluding Sundays and public holidays).

4. Refund Policy

  • In case of failed transactions or order cancellations (within policy), refunds will be issued to the original payment method within 3–7 business days depending on your bank.

  • Please contact our Customer Support team for assistance.

5. Customer Support

Need help with your payment? Contact us anytime:

  • 📧 Email: contact@excotop.com

  • 📞 Hotline: 070 6264 9014

  • 📍 Address: 1503 Clover Dr, Allen, TX 75002